Transactional content is a term coined by Forrester Research to describe “content [which typically] originates outside an organization from external parties-customers or partners-and relies on workflow or business process management (BPM) to drive transactional, back-office business processes. In some cases, the content not only triggers internal processes, but is the basis for the transaction itself.”
Forrester goes on to define transactional content management (TCM) as the intersection of enterprise content management (ECM) and business process management (BPM).
BPM enables transactional processes to be standardized, automated in most cases, enforced, and monitored. It focuses on a network of interconnected processes, often called the “value chain” or “value network”. Improving transactional processing requires analysing the processes and interdependencies within the processing value network, as well as the information that each process produces and consumes. This analysis may lead to restructuring processes or to introducing process automation. But even if a process retains manual events, it can benefit from an automated “thread of control” that orchestrates process activities and decisions. This serves to institutionalize process standards and best practices, ensuring that all steps are completed accurately and on time, and that each step receives the resources it needs.